Questions

Frequently Asked Questions

Honest answers to the questions we hear most often.

How long does a website project take?

A standard website takes 4–6 weeks from kick-off to launch. Complex e-commerce or multi-language sites can take 8–12 weeks. We'll give you a clear timeline in your proposal.

Do you work with businesses outside London?

Absolutely. We have offices in London, Athens, and Beirut and work with clients globally, from the UAE and Philippines to the USA.

What's your minimum monthly retainer?

We work with brands at various stages, so our packages are flexible. Get in touch and we'll give you a transparent, itemised quote. No guesswork.

Do you specialise in any particular industries?

We have deep expertise in F&B, hospitality, lifestyle, and wellness. Our strategy-first approach works across all sectors.

What makes Tru Stories different from other agencies?

Three things: our brand discovery process, our BUILD → TEST → IMPROVE loop, and our sustainability commitment. Every site runs on renewable energy at no extra cost.

Can you take over our existing social media accounts?

Yes. We do a brand audit first, then create a transition plan that maintains continuity while elevating quality. Most clients see significant improvement within the first 30 days.

Do you offer one-off projects or only retainers?

Both. Many clients start with a project (website, brand identity, photography) and move to a retainer once they see results.

How do you measure success?

We agree on the right KPIs at the start: traffic, enquiry rate, bookings, or social reach. Monthly reports show exactly what's moving and why.

Still Have Questions?

We're always happy to chat. No hard sell, no obligation.

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